asupan Platform Privacy Notice

This page describes what we collect when you use asupan and how we keep that data protected. We at asupan collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties. We do not share your payment information with anyone except the payment processors required to complete your transaction.

Our asupan platform operates in supported jurisdictions where local law permits. When you create an account, you provide your email, password, and identity document (national ID or passport). When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction but do not store your payment credentials. When you withdraw, we send funds to your chosen account using the same payment method.

We take data security seriously. Our asupan servers use encryption to protect your personal and financial information. We comply with Indonesian data-protection standards and international security best practices. This notice explains our data practices in detail. If you have questions about how we handle your data, contact our support team via live chat.

What Data We Collect on asupan

We collect the following information when you use asupan:

Account information: Your email address, password, full name, date of birth, and national ID or passport number. We require this to create your account and verify your identity before your first withdrawal.
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation but do not store your payment credentials. Your payment processor handles your card or account details.
Gameplay data: Every bet, game, spin, and payout on asupan is logged with the date, time, amount, and result. We retain this data so you can review your account history and we can investigate disputes.
Device and network information: We log your IP address, device type, browser, and operating system. This helps us detect fraud and ensure platform security.
Communication data: If you contact our live-chat support team, we log your messages and our responses. We use this to resolve your issue and improve our service.

We do not collect your payment card number, bank account number, or e-wallet password. Your payment processor collects and stores that information. We only receive confirmation that your transaction succeeded or failed.

Key takeaways

We collect email, identity document, and gameplay data to operate asupan
We do not store your payment card or bank account credentials
Your payment processor handles your payment information
We encrypt all data and comply with Indonesian data-protection standards
We do not sell your data to third parties

Our asupan Data Protection and Retention Policy

We at asupan use your data only for the following purposes: to operate our platform, process your deposits and withdrawals, verify your identity, detect fraud, comply with applicable law, and respond to your support requests. We do not use your data for marketing, profiling, or any other purpose without your explicit consent.

Our asupan servers may sit outside your jurisdiction. Your data may be processed in data centres located in different countries. By using asupan, you consent to this international data transfer. We ensure that all data processors comply with Indonesian data-protection standards and international security best practices.

We retain your asupan account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any disputes. After seven years, we delete your data unless applicable law requires us to retain it longer.

We share your data only with the following third parties: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your transactions, and government agencies if required by law. We do not share your data with marketing companies, data brokers, or any other third party.

Your rights on asupan: You can request access to your data, correct inaccurate information, or request deletion. Contact our support team to exercise these rights.
Cookies on asupan: We use cookies to remember your login session and preferences. You can disable cookies in your browser, but this may affect your asupan experience.
Data breach notification: If we discover a data breach affecting your asupan account, we will notify you within 72 hours and explain what happened and what steps we took.
Policy updates: We may update this privacy notice. We will notify you of material changes via email or by posting a notice on asupan.

Our asupan privacy policy applies to users in all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We comply with the laws of the jurisdictions where we operate. If you have questions about our data practices or wish to exercise your rights, contact our support team via live chat. We respond to all data requests within 30 days.