asupan Legal Notice

We at asupan operate our platform in jurisdictions where local law permits online gaming and sports entertainment. This notice sets out the legal framework that governs your access to asupan, your account, and our services. Our commitment is to be transparent about what we do, where we operate, and what we expect from users who choose to engage with us.

Our asupan services are available only where applicable law authorises online wagering and live-dealer gaming. We do not offer our services in jurisdictions where online gaming is prohibited. If you access asupan from a territory where our services are not lawful, you do so at your own legal risk, and we cannot be held responsible for any violation of your local law.

Service Availability and User Responsibility

Users are responsible for verifying that access to and use of asupan comply with the laws of their own jurisdiction. We at asupan do not represent that our platform is legal, licensed, or authorised in every territory. Before opening an account or depositing funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, you must confirm that online gaming is lawful where you live.

Our asupan platform accepts payments from Indonesia-region e-wallets and virtual-account transfers (mobile banking, local payment, online payment, e-wallet), and we process withdrawals through the same methods. However, payment acceptance does not imply that asupan is licensed or regulated in your specific location. Each user bears sole responsibility for understanding their local gambling laws and the legal status of accessing our platform.

Account Eligibility and Data Protection

When you open an account on asupan, you confirm that you are of legal age in your jurisdiction and that access to our platform is lawful where you reside. We collect personal information—email, identity document, proof of address—to verify your eligibility and comply with anti-money-laundering and know-your-customer (KYC) standards. Our asupan platform encrypts this data and stores it according to Indonesian data-protection best practices and international security standards.

We do not share your personal information with third parties except where required by law or to process your payments through online payment, e-wallet, mobile banking, local payment, online payment, and banking partners. Our asupan data-protection policy is available separately and outlines your rights regarding your account data, withdrawal requests, and account closure. For specific questions about how asupan handles your data, contact our live-chat support team.

Deposit, Withdrawal, and Dispute Resolution

Deposits on asupan are processed through our supported payment methods. When you fund your account via e-wallet or mobile banking, the transaction is completed by the e-wallet provider; when you use local payment, online payment, or another bank, the virtual-account transfer is handled by the financial institution. Our asupan terms cover deposit reversals, account holds during KYC review, and withdrawal procedures. Withdrawals are subject to account verification and may take standard processing windows depending on your chosen method.

Disputes over deposits, withdrawals, or account transactions on asupan are resolved according to our terms and conditions. We maintain records of all transactions and support requests. If you have a complaint about a withdrawal delay or account status, our live-chat team can investigate and provide guidance. Our asupan dispute process is impartial and applies equally to all users.

Legal Disclaimers and Contact

We at asupan make no warranty that our platform is suitable for all users or that it complies with every jurisdiction's law. We provide our services "as is" and do not guarantee uninterrupted access, error-free operation, or specific outcomes from gaming or sports betting. Your use of asupan is at your own risk, and we are not liable for losses arising from account access, payment failures, or gameplay outcomes.

asupan reserves the right to suspend or close any account that we reasonably believe violates our terms, engages in fraud, or accesses our platform from a prohibited jurisdiction. We may also restrict or terminate service to comply with legal requests or regulatory changes in supported regions such as Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

For legal inquiries, formal complaints, or requests relating to asupan compliance, contact our live-chat support team or submit your question in writing. We will respond according to applicable law and our own dispute-resolution procedures. This notice reflects our current legal policy and may be updated at any time. Your continued use of asupan constitutes acceptance of any changes to this notice.